Support Dashboard

Support Tools

We are committed to ‘total excellence’ in everything we do – from the way we train our staff, to the choice of solutions we offer, to the approach we take to support our customers.

It is this commitment which sets us apart from our competitors and enables us all to provide an industry-leading service that is unrivalled in the marketplace. Our online support tools offer a comprehensive and flexible method of assistance for our clients' ongoing needs.

WebMail. Click here to use our webmail.

Support Ticket. Click here to create a support ticket.

Knowledge Base. Click here to access our Knowledge Base.

Usage Graphing.

Billing Advice.

Support Status

Network Status

A ! represents a current problem with the service, that Onyx engineers are aware of and investigating. Any long term issues will be accompanied by a Network Announcement advising on the situation.

Network Announcements

We have received notification that Virgin Media
have scheduled an emergency maintenance window to
replace equipment in their Gateshead exchange
tonight from 00:01 to 06:00 (30/03/2012). This maintenance is
essential to resolve a detected fault that could
cause a major service outage if not resolved.

This will affect customers with Virgin Media
circuits connecting to the affected equipment.
Affected customers reported to us by Virgin have
been contacted and spoken to, or messages left
with 24x7 contact details provided.

This work will affect an Onyx core network link
between Edinburgh and Newcastle, however backup
links will be in operation and will take the load
during this time.

Onyx Staff will be on hand and available via the
usual 24x7 support numbers.

To unsubscribe/alter your announcement subscriptions please click HERE

Subscribe to our Network Announcements