Support Tools
We are committed to ‘total excellence’ in everything we do – from the way we train our staff, to the choice of solutions we offer, to the approach we take to support our customers.
It is this commitment which sets us apart from our competitors and enables us all to provide an industry-leading service that is unrivalled in the marketplace. Our online support tools offer a comprehensive and flexible method of assistance for our clients' ongoing needs.
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Support Status
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Network Status
A ! represents a current problem with the service, that Onyx engineers are aware of and investigating. Any long term issues will be accompanied by a Network Announcement advising on the situation.
Network Announcements
Network Status Report
Date: 18 October 2011 - 14:28
Service Affected: Core Network
Estimated Time till Completion: Completed
Details: Dear Customer
On Tuesday 17th January at 17:25 we experienced a major service issue with our core network connectivity. On investigation our network team traced this issue to a major failure of our primary network service provider. This nationwide outage affected multiple services including IPVPN, Managed Internet, National Ethernet, broadband and Onyx diverse backup routes.
Our Internet Service provision was unavailable between 17:25- 17:35 and 17:50-18:15 yesterday evening.
We are presently awaiting a formal report which details the root cause of this major service outage. We will provide further communication to our customers upon receipt of this report.
Onyx sincerely apologise for the inconvenience caused, and are available via our support and account management teams to field any further questions you may have.
Kind regards
Onyx Internet Support
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Onyx Group Support
Email:
support@onyx.net
Phone number:
0845 345 5758
Support Ticket Competition
Chris Waite from Darlington was October's winner.
