IT Support & Outsourcing
Whether you want to fully outsource your IT function or provide additional support to an existing department, we offer a complete helpdesk solution, from telephone support to onsite break fix.
Price models scale from a flexible pay-as-you-use service to affordable fixed term contracts. We have the ability to tailor an outsource support solution to fit both your individual requirements and budget.
Our offering consists of
- Complete outsourced IT or a secondary IT support function alongside your existing IT team
- IT consultancy and network design
- Network and server monitoring, including patch management
- Network security; from anti-virus to firewalls
- Hosted services
- Server Virtualization
- Managed connectivity
- On-site break fix
A dedicated account manager ensures that as a customer you are given personal one to one attention, ensuring that as a support company we are fully in tune with your needs and aspirations.
With Onyx Watch, youll be able to monitor the critical parts of your systems including internet connection, bandwidth usage, backup jobs, SNMP devices, RAID devices, remote offices, websites and servers. In short, Onyx Watch helps you monitor the key parts of your whole system that cause the most problems and sends you specific, informative alerts by email or SMS so you can fix issues before they become a problem.
- 24x7 'Whole System' Monitoring
- Real-Time Alerts by email and SMS
- Daily Health Checks
- Workstation Monitoring
- Remote Support
- Patch Management
Designed to be easy, affordable and risk-free, Onyx Watch can benefit your business in many ways including:
- Built for all business models Onyx Watch is designed to deliver big advantages to all types of IT support models - break-fix, pre-paid Support Bank and Managed Services
- Cut Costs - Boost efficiencies with automation, and address issues proactively with Instant Alerts and Daily Health Checks
- Stay Focused Implement Onyx Watch and stay focused on your business, not your internal systems
Choosing to outsource your systems management and IT requirements with a package such as Onyx Watch is only one of the many choices available and ways in which you can prepare and prevent and potential threats to your business security. Visit the links above to see what other outsourcing solutions we provide to help your IT needs